About This Policy
NanoSchool provides virtual workshops, courses, certification programs and mentor-led learning experiences delivered by industry experts and subject matter specialists.
Depending on the selected program, registration may include live sessions, hands-on activities, recorded lectures, study materials, practical resources, mentor guidance and certification.
1. Cancellation Before the Program Starts
A full change-of-mind refund may be requested if the written request is received:
- Within 72 hours of successful payment, OR
- At least 5 full Business Days before the scheduled start date.
Provided that:
- The first live session has not started.
- Paid recordings or restricted digital content have not been accessed.
2. Once the First Live Session Starts
Once the first live session begins, a change-of-mind refund is not available.
- Attending only Day 1 or part of a session.
- Joining late.
- Missing later sessions.
- Personal or professional scheduling conflicts.
- Participant-side internet or device issues.
- Deciding not to continue.
Once the first session begins, delivery of the purchased educational service has commenced.
3. Access to Digital Content
Accessing paid recordings, presentations, study materials, notebooks, datasets or other restricted digital resources constitutes use of the purchased learning content.
After such access, a normal change-of-mind refund may no longer be available.
4. If the Refund Window Has Closed but the Program Has Not Started
- One-time transfer to the next available batch.
- Transfer to another suitable program.
- NanoSchool learning credit valid for 12 months.
5. Rescheduling by NanoSchool
Minor timetable or operational changes do not automatically create a refund entitlement.
Refund requests may be considered before attending the revised program if NanoSchool makes a material change such as:
- Start date moved by more than 7 calendar days.
- Start time changed by more than 4 hours.
- Live delivery converted to recorded-only delivery.
- Material removal of a core advertised module.
- Reduction of committed duration by more than 20%.
6. If NanoSchool Cancels the Program
- Full refund.
- Transfer to a rescheduled or comparable program.
- Learning credit of equal value.
7. Hands-On Workshops
Hands-on workshops may include:
- Mentor demonstrations
- Guided practical exercises
- Software and tool execution
- Code notebooks
- Datasets
- Precomputed examples
- Result analysis and interpretation
Conceptual instruction may also be provided where required to support practical learning outcomes.
8. Service-Quality Complaints
Service-quality complaints are reviewed separately from change-of-mind refund requests.
Examples include:
- Core advertised topics materially omitted.
- Promised hands-on components omitted.
- Failure to provide joining credentials.
- Materially shorter delivery than committed.
- Missing recordings or materials.
- Repeated NanoSchool-side technical failures.
- Program materially different from the published description.
9. Teaching Style & Participant Preference
Differences in teaching style, mentor accent, pace, difficulty level, depth of explanation or participant preference do not automatically establish non-delivery when the program has been substantially delivered as advertised.
10. Recordings & Learning Materials
Where included in the purchased program, participants receive access to recordings and learning materials according to the program terms.
11. Refund Processing
- Refunds are returned to the original payment method.
- Processed in the original transaction currency where possible.
- Initiated within 7 Business Days after approval.
Final credit timing depends on the participant's bank, card issuer or payment provider.
12. International Participants
The same complaint and grievance process is available to participants worldwide.
International participants do not need an Indian bank account, address or mobile number to submit a complaint.
13. Submit a Request
Email: [email protected]
Subject: Refund / Cancellation / Service Complaint — [Order ID]
Please include:
- Full Name
- Registered Email
- Program Name
- Order / Payment ID
- Payment Date
- Reason for Request
- Requested Resolution
- Supporting Evidence
Requests are normally acknowledged within 48 hours.
Important — Please Read Before Payment
Please verify the following before registering:
- Workshop/Course Title
- Dates & Time Zone
- Duration
- Curriculum
- Hands-On Scope
- Prerequisites
- Software & Tools
- Recordings & Materials Included
- Certificate Conditions
- Refund & Cancellation Terms